Frequently Asked Questions
Lessons and Rehearsals
First lesson days and times are specific to each school. Dates will be posted on our website over the summer and communicated by your child's music teacher in September.
All lessons occur during the school day. Students will be pulled out of class for 30 minutes. Lessons will occur on a rotating schedule so students do not miss the same class each week.
Band and orchestra rehearsals typically occur either before school, after school, or during the lunch/recess period. Ensemble times are determined by the music teacher and school principal. These times will be communicated by your child's music teacher in September.
Because our teachers teach at multiple schools during the week, make up lessons are not offered if a student is absent. It is very important that your child attend school on the scheduled lesson day.
If a teacher misses a week of lessons, they will work with the school to find a time to make up the missed lesson.
All teachers will offer a minimum of 30 lessons each school year.
Northeastern Music Programs will follow the policy of the school.
Tuition and Billing
No. Tuition rates do not cover the cost of an instrument. A quality musical instrument is required for participation in our program. You can rent an instrument during the enrollment process, or call 888-636-2439.
You may cancel your child's enrollment at any time with no penalty. If you are on a monthly installment plan you will not be obligated to make any future monthly payments. If you are on an annual plan, you may be eligible for a prorated refund for the unused months of lessons minus the cancellation fee. Any past due tuition balance will be retained. We do not provide refunds or credits for any partial-month cancellations – students may attend lessons until the end of the month that cancellation occurs.
Before choosing to withdraw your child from the program, please contact our offices so that we, along with your child's music teacher, can find ways to keep them excited and eager to learn about music.
No. All students must be enrolled prior to receiving a lesson. If you or your child are not satisfied, you may cancel at any time with no penalty.
Signing up for SmartMusic is easy! Click here for instructions for setting up a free SmartMusic account and joining your teacher's class.
Your child's music teacher will send you the class code your child needs to join the SmartMusic class. If you do not have the code, please contact your child's teacher.
Unfortunately, you can only register one student per email with SmartMusic. If you have more than one child participating in the program, each child must be signed up with a different email address.
If you encounter difficulties with SmartMusic, please visit the SmartMusic Support Page or call their customer service at 866-240-4041. SmartMusic customer service is open Monday – Friday from 9:00 AM–4:00 PM MST (11AM - 6PM EST).