Frequently Asked Questions


Virtual Lessons

Virtual lessons will be taught live via the Zoom platform.

Virtual lessons will be taught in a small group format at a time communicated by your child's music teacher. In most instances, lesson groups will not be larger than 4.

The teacher assigned to your child's school will teach the virtual lessons.

Your child's music teacher will make every effort to group students together by instrument and school. However, one benefit to the remote model is that it offers a great opportunity to connect and make music with other students. There may be situations where two schools are combined into one lesson group (interscholastic). We experimented with the interscholastic approach at several schools this past spring and were surprised at the overwhelming positive feedback we received from students, parents, and principals.

Virtual lessons will occur after school hours, once a week, for 30 minutes, as scheduled by your child's music teacher. Your child's music teacher will communicate the day and time of your lesson approximately one week prior to the first lesson date.

You can always make a request for a time slot, but we cannot guarantee that we will be able to accommodate scheduling requests.

Advanced band lessons will begin the week of September 21. A schedule will be shared with all enrolled families the week before the first lesson.

Beginner lessons will start the week of September 28. A schedule will be communicated to all enrolled families the week before the first lesson.

If there is a conflict with your scheduled lesson time, please reach out to your child's music teacher. Our teachers will make every effort to find an agreeable day and time that works. If you are still unable to participate due to a conflict, please contact our offices at 888-636-2439.

Due to limitations with technology, it is not feasible to offer full band virtually. The main cause is latency (the time it takes to transfer data over a network). Given the variety of devices our students and teachers use, their geographic locations, and the differences in internet speed and quality, it is impossible for bands to play in sync and offer a quality full band experience.

Instead, we will be offering supplemental activities for students during this time, which will include webcasts of beginner lessons, instrument masterclasses, music theory and history classes, composition workshops, music technology classes, and other musical opportunities for the general interest.

These webcasts will begin in October after recruitment season and communicated via our website, email, and on our Facebook page.

Yes. The performances may look different the traditional performances to which we are accustomed, but we are currently exploring a variety of virtual options to bring your families the annual performances your students love to share! Your teacher will communicate more about this later in the fall.

Tuition and Billing

No. Tuition rates do not cover the cost of an instrument. A quality musical instrument is required for participation in our program. To learn more about renting an instrument from our parent company Menchey Music Service, click here.

You may cancel your child's enrollment at any time. There is a $50 cancellation fee for any cancellation. If you are on a monthly installment plan you will not be obligated to make any future monthly payments. If you are on an annual plan, you will receive a prorated refund for the unused months of lessons minus the cancellation fee. Any past due tuition balance will be retained.

Before choosing to withdraw your child from the program, please contact our offices so that we, along with your child's music teacher, can find ways to keep them excited and eager to learn about music.

Although we do not recommend delaying enrollment in the program, we do welcome registrations throughout the year. Students that join the program mid-year will have to work diligently to catch up to their peers. Our teachers will do their best to get your child caught up.

2020-21 Tuition Rates

   9 Monthly Installments Annual Payment (through 9/30) Annual Payment (starting 10/01)
Single Student Rate $73.00 $591.30 $657.00
Family Rate* $110.00 $891.00  $990.00

*To qualify for the family rate, two or more students must be siblings, must live in the same household, must attend the same school and must have the same caregiver/responsible party.


Signing up for SmartMusic is easy! Click here for instructions for setting up a free SmartMusic account and joining your teacher's class.

Your child's music teacher will send you the class code your child needs to join the SmartMusic class. If you do not have the code, please contact your child's teacher.

Unfortunately, you can only register one student per email with SmartMusic. If you have more than one child participating in the program, each child must be signed up with a different email address.

If you encounter difficulties with SmartMusic, please visit the SmartMusic Support Page or call their customer service at 866-240-4041. SmartMusic customer service is open Monday – Friday from 9:00 AM–4:00 PM MST (11AM - 6PM EST).